I’m on the Ultimate plan and I don’t know why I ran out of messages.

Please check the length of your message template. The app might use up more than one text message per reminder. The size of your message is dynamic and depends on the text and dynamic fields you’re using.


The standard length of a text message is 160 characters, so if your message is longer than this, please consider shortening it.


Using Unicode characters (Emojis or non-Latin characters) also has an impact on the message being used. It will shorten your character space to 70 characters, consequently consuming twice as many messages per reminder.


Please check these by going to Menu → Settings → Messages → Tap on the message → Template.


To purchase additional messages, please go to Menu → Settings → User account and then tap “Buy more text messages.”

Still can’t find what you’re looking for? Contact Support or go back to the Help Center homepage.