Why are the mass messages not sent from your message system?

Indeed, the mass messaging system has changed. Now, the mass messages are sent via your phone number. 

 

There are new regulations that we need to follow to comply with the carriers. If we don’t follow the rules, the messages fail, and our system is blocked by the carriers.

 

A new rule is that you cannot add particular words to the message template.

 

Also, sending a mass message will use a lot of your free messages that you receive monthly. 

 

Another rule is that you cannot send messages to your clients without their consent.

 

Consequently, we changed the system, and the mass messages are sent from the user’s phone number.

 

Still can’t find what you’re looking for? Contact Support or go back to the Help Center homepage.