How reminders work under different plans
Under the Basic and Premium plans, the reminders are sent via your device and carrier, so your phone or tablet must have text messaging capabilities and an active mobile subscription. Messages will come out of your mobile phone plan, with no extra charges from us. On Android devices, SMS reminders are fully automated, however on iOS devices, due to constraints from Apple, a tap is required for each reminder to be sent. iOS users can receive a push notification each time they need to tap for sending an SMS reminder, or they can go in Menu → Reminders each morning and send the reminders for the whole day. Under Basic and Premium plans, the text messages will come from your number and clients can reply.
Under the Ultimate plan, SMS reminders are fully automated and are being sent via our system. Appointfix Ultimate uses a robust SMS delivery system with nearly 100% delivery rate. It doesn’t matter on which device you’re using the app, we make sure your appointment reminders are always sent out. As an Ultimate subscriber, you get 300 messages FREE each month. If you have used them up, you can simply buy extra messages, 50 messages ($4.99) to 500 messages ($34.99). Unused extra messages are carried over to the next usage cycle, after which they will expire. Under the Ultimate plan, the text messages will come from a generic number, clients can reply and the messages will be redirected to your number. Depending on the length of the reply, a certain number of messages will be consumed. Client replies are currently available in: United States, United Kingdom, Australia, Canada, Romania, Ireland, Puerto Rico, Sweden, and South Africa. To request this feature in your country, please email us.