How messages work under different plans
Under the Basic and Premium plans, the reminders are sent via your device and carrier, so your phone or tablet must have text messaging capabilities and an active mobile subscription. Messages will come out of your mobile phone plan, with no extra charges from us. Due to restrictions from the iOS and Android operating systems, a tap is required for each reminder to be sent. You can receive a push notification each time you need to tap for sending an SMS reminder, or you can go in Menu → Messages each morning and send the reminders for the whole day. Under the Basic and Premium plans, text messages will come from your number and clients can reply to you.
Under the Ultimate plan, SMS reminders are fully automated and are being sent via our system. Appointfix Ultimate uses a robust SMS delivery system with nearly 100% delivery rate. It doesn’t matter on which device you’re using the app, we make sure your appointment reminders are always sent out. As an Ultimate subscriber, you get 500 messages FREE each month. If you have used them up, you can simply buy extra messages, from 50 messages ($1.99) to 500 messages ($14.99). Unused extra messages are carried over to the next usage cycle, after which they will expire. Under the Ultimate plan, the text messages will come from a generic number, clients can reply and the messages will be redirected to your number. Depending on the length of the reply, a certain number of messages will be consumed out of your monthly message quota. Client replies are currently available in: United States, United Kingdom, Australia, Canada, Romania, Ireland, Puerto Rico, Sweden, and South Africa. To request this feature in your country, please email us.